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2026 Statistics
2026 Customer Charter Achievement Report
Jan
Jan
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 125 | 100% | - | - | 125 | ||
| b) Service Gratuities / short service commissions | 56 | 100% | - | - | 56 | ||
| c) Repair of Vacation Leave | 187 | 100% | - | - | 187 | ||
| d) Mobilization Service Termination Allowances | 38 | 100% | - | - | 38 | ||
| e) Disability Benefits (Pension & Gratuity) | 1 | 100% | - | - | 1 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
6 |
100% | - | - | 6 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 277 | 100% | - | - | 277 | ||
| b) Cost of Living 2 (BSH2) | 0 | 100% | - | - | 0 | ||
| c) Cost of Living 3 (BSH3) | 237 | 100% | - | - | 237 | ||
| d) Education (BSK) | 43 | 100% | - | - | 43 | ||
| e) Higher Education Institutions (IPT) | 979 | 100% | - | - | 979 | ||
| f) Patient Equipment (BPP) | 100 | 100% | - | - | 100 | ||
| g) Disaster/Emergency (BBA) | 31 | 100% | - | - | 31 | ||
Feb
Feb
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 667 | 100% | - | - | 667 | ||
| b) Service Gratuities / short service commissions | 677 | 100% | - | - | 677 | ||
| c) Repair of Vacation Leave | 702 | 100% | - | - | 702 | ||
| d) Mobilization Service Termination Allowances | 6 | 100% | - | - | 6 | ||
| e) Disability Benefits (Pension & Gratuity) | 0 | 100% | - | - | 0 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
36 |
100% | - | - | 36 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 311 | 100% | - | - | 311 | ||
| b) Cost of Living 2 (BSH2) | 1 | 100% | - | - | 1 | ||
| c) Cost of Living 3 (BSH3) | 152 | 100% | - | - | 152 | ||
| d) Education (BSK) | 17 | 100% | - | - | 17 | ||
| e) Higher Education Institutions (IPT) | 881 | 100% | - | - | 881 | ||
| f) Patient Equipment (BPP) | 35 | 100% | - | - | 35 | ||
| g) Disaster/Emergency (BBA) | 16 | 100% | - | - | 16 | ||
Mac
Mac
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 191 | 100% | - | - | 191 | ||
| b) Service Gratuities / short service commissions | 200 | 100% | - | - | 200 | ||
| c) Repair of Vacation Leave | 215 | 100% | - | - | 215 | ||
| d) Mobilization Service Termination Allowances | 0 | 100% | - | - | 0 | ||
| e) Disability Benefits (Pension & Gratuity) | 0 | 100% | - | - | 0 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
48 |
100% | - | - | 48 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 101 | 100% | - | - | 101 | ||
| b) Cost of Living 2 (BSH2) | 24 | 100% | - | - | 24 | ||
| c) Cost of Living 3 (BSH3) | 267 | 100% | - | - | 267 | ||
| d) Education (BSK) | 20 | 100% | - | - | 20 | ||
| e) Higher Education Institutions (IPT) | 396 | 100% | - | - | 396 | ||
| f) Patient Equipment (BPP) | 19 | 100% | - | - | 19 | ||
| g) Disaster/Emergency (BBA) | 6 | 100% | - | - | 6 | ||
April
April
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 134 | 100% | - | - | 134 | ||
| b) Service Gratuities / short service commissions | 139 | 100% | - | - | 139 | ||
| c) Repair of Vacation Leave | 197 | 100% | - | - | 197 | ||
| d) Mobilization Service Termination Allowances | 3 | 100% | - | - | 3 | ||
| e) Disability Benefits (Pension & Gratuity) | 1 | 100% | - | - | 1 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
40 |
100% | - | - | 40 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 233 | - | - | - | 233 | ||
| b) Cost of Living 2 (BSH2) | 6 | - | - | - | 6 | ||
| c) Cost of Living 3 (BSH3) | 685 | - | - | - | 685 | ||
| d) Education (BSK) | 41 | - | - | - | 41 | ||
| e) Higher Education Institutions (IPT) | 649 | - | - | - | 649 | ||
| f) Patient Equipment (BPP) | 32 | - | - | - | 32 | ||
| g) Disaster/Emergency (BBA) | 16 | - | - | - | 16 | ||
May
May
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 260 | 100% | - | - | 260 | ||
| b) Service Gratuities / short service commissions | 269 | 100% | - | - | 269 | ||
| c) Repair of Vacation Leave | 294 | 100% | - | - | 294 | ||
| d) Mobilization Service Termination Allowances | 6 | 100% | - | - | 6 | ||
| e) Disability Benefits (Pension & Gratuity) | 2 | 100% | - | - | 2 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
15 |
100% | - | - | 15 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 181 | 100% | - | - | 181 | ||
| b) Cost of Living 2 (BSH2) | 3 | 100% | - | - | 3 | ||
| c) Cost of Living 3 (BSH3) | 314 | 100% | - | - | 314 | ||
| d) Education (BSK) | 19 | 100% | - | - | 19 | ||
| e) Higher Education Institutions (IPT) | 198 | 100% | - | - | 198 | ||
| f) Patient Equipment (BPP) | 21 | 100% | - | - | 21 | ||
| g) Disaster/Emergency (BBA) | 15 | 100% | - | - | 15 | ||
June
June
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 1,626 | 100% | - | - | 1,626 | ||
| b) Service Gratuities / short service commissions | 1,636 | 100% | - | - | 1,636 | ||
| c) Repair of Vacation Leave | 1,648 | 100% | - | - | 1,648 | ||
| d) Mobilization Service Termination Allowances | 0 | 100% | - | - | 0 | ||
| e) Disability Benefits (Pension & Gratuity) | 7 | 100% | - | - | 7 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
41 |
100% | - | - | 41 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 181 | 100% | - | - | 181 | ||
| b) Cost of Living 2 (BSH2) | 4 | 100% | - | - | 4 | ||
| c) Cost of Living 3 (BSH3) | 379 | 100% | - | - | 379 | ||
| d) Education (BSK) | 45 | 100% | - | - | 45 | ||
| e) Higher Education Institutions (IPT) | 245 | 100% | - | - | 245 | ||
| f) Patient Equipment (BPP) | 29 | 100% | - | - | 29 | ||
| g) Disaster/Emergency (BBA) | 31 | 100% | - | - | 31 | ||
Jul
Jul
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 331 | 100% | - | - | 331 | ||
| b) Service Gratuities / short service commissions | 334 | 100% | - | - | 334 | ||
| c) Repair of Vacation Leave | 338 | 100% | - | - | 338 | ||
| d) Mobilization Service Termination Allowances | 13 | 100% | - | - | 13 | ||
| e) Disability Benefits (Pension & Gratuity) | 27 | 100% | - | - | 27 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
39 |
100% | - | - | 39 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 175 | 100% | - | - | 175 | ||
| b) Cost of Living 2 (BSH2) | 42 | 100% | - | - | 42 | ||
| c) Cost of Living 3 (BSH3) | 391 | 100% | - | - | 391 | ||
| d) Education (BSK) | 21 | 100% | - | - | 21 | ||
| e) Higher Education Institutions (IPT) | 296 | 100% | - | - | 296 | ||
| f) Patient Equipment (BPP) | 32 | 100% | - | - | 32 | ||
| g) Disaster/Emergency (BBA) | 20 | 100% | - | - | 20 | ||
Aug
Aug
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 246 | 100% | - | - | 246 | ||
| b) Service Gratuities / short service commissions | 250 | 100% | - | - | 250 | ||
| c) Repair of Vacation Leave | 187 | 100% | - | - | 187 | ||
| d) Mobilization Service Termination Allowances | 38 | 100% | - | - | 38 | ||
| e) Disability Benefits (Pension & Gratuity) | 1 | 100% | - | - | 1 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
6 |
100% | - | - | 6 | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 157 | 100% | - | - | 157 | ||
| b) Cost of Living 2 (BSH2) | 6 | 100% | - | - | 6 | ||
| c) Cost of Living 3 (BSH3) | 173 | 100% | - | - | 173 | ||
| d) Education (BSK) | 36 | 100% | - | - | 36 | ||
| e) Higher Education Institutions (IPT) | 397 | 100% | - | - | 397 | ||
| f) Patient Equipment (BPP) | 24 | 100% | - | - | 24 | ||
| g) Disaster/Emergency (BBA) | 12 | 100% | - | - | 12 | ||
Sept
Sept
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | - | - | - | - | - | ||
| b) Service Gratuities / short service commissions | - | - | - | - | - | ||
| c) Repair of Vacation Leave | - | - | - | - | - | ||
| d) Mobilization Service Termination Allowances | - | - | - | - | - | ||
| e) Disability Benefits (Pension & Gratuity) | - | - | - | - | - | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
- |
- | - | - | - | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | - | - | - | - | - | ||
| b) Cost of Living 2 (BSH2) | - | - | - | - | - | ||
| c) Cost of Living 3 (BSH3) | - | - | - | - | - | ||
| d) Education (BSK) | - | - | - | - | - | ||
| e) Higher Education Institutions (IPT) | - | - | - | - | - | ||
| f) Patient Equipment (BPP) | - | - | - | - | - | ||
| g) Disaster/Emergency (BBA) | - | - | - | - | - | ||
Oct
Oct
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 362 | 100% | - | - | 362 | ||
| b) Service Gratuities / short service commissions | 366 | 100% | - | - | 366 | ||
| c) Repair of Vacation Leave | 371 | 100% | - | - | 371 | ||
| d) Mobilization Service Termination Allowances | 0 | 100% | - | - | 0 | ||
| e) Disability Benefits (Pension & Gratuity) | 6 | 100% | - | - | 6 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
15 |
100% |
- |
- |
15 |
||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 121 | 100% | - | - | 121 | ||
| b) Cost of Living 2 (BSH2) | 3 | 100% | - | - | 3 | ||
| c) Cost of Living 3 (BSH3) | 519 | 100% | - | - | 519 | ||
| d) Education (BSK) | 22 | 100% | - | - | 22 | ||
| e) Higher Education Institutions (IPT) | 399 | 100% | - | - | 399 | ||
| f) Patient Equipment (BPP) | 25 | 100% | - | - | 25 | ||
| g) Disaster/Emergency (BBA) | 6 | 100% | - | - | 6 | ||
Nov
Nov
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | - | - | - | - | - | ||
| b) Service Gratuities / short service commissions | - | - | - | - | - | ||
| c) Repair of Vacation Leave | - | - | - | - | - | ||
| d) Mobilization Service Termination Allowances | - | - | - | - | - | ||
| e) Disability Benefits (Pension & Gratuity) | - | - | - | - | - | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
- |
- | - | - | - | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | - | - | - | - | - | ||
| b) Cost of Living 2 (BSH2) | - | - | - | - | - | ||
| c) Cost of Living 3 (BSH3) | - | - | - | - | - | ||
| d) Education (BSK) | - | - | - | - | - | ||
| e) Higher Education Institutions (IPT) | - | - | - | - | - | ||
| f) Patient Equipment (BPP) | - | - | - | - | - | ||
| g) Disaster/Emergency (BBA) | - | - | - | - | - | ||
Dec
Dec
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | - | - | - | - | - | ||
| b) Service Gratuities / short service commissions | - | - | - | - | - | ||
| c) Repair of Vacation Leave | - | - | - | - | - | ||
| d) Mobilization Service Termination Allowances | - | - | - | - | - | ||
| e) Disability Benefits (Pension & Gratuity) | - | - | - | - | - | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
- |
- | - | - | - | ||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 - 6 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | - | - | - | - | - | ||
| b) Cost of Living 2 (BSH2) | - | - | - | - | - | ||
| c) Cost of Living 3 (BSH3) | - | - | - | - | - | ||
| d) Education (BSK) | - | - | - | - | - | ||
| e) Higher Education Institutions (IPT) | - | - | - | - | - | ||
| f) Patient Equipment (BPP) | - | - | - | - | - | ||
| g) Disaster/Emergency (BBA) | - | - | - | - | - | ||
Online Transaction Statistics
| No. | ONLINE SERVICES | TOTAL TRANSACTIONS FOR 2026 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | ||
| 1 | Veteran Card Application Status | 1,300 | 2,517 | 3,883 | 5,385 | 6,611 | 7,947 | 10,441 | 12,007 | - | - | - | - | - |
| 2 | Online Feedback | 1,245 | 733 | 798 | 700 | 525 | 637 | 735 | 879 | - | - | - | - | - |
| 3 | Welfare Application Status | 1,667 | 1,413 | 833 | 1,662 | 751 | 914 | 977 | 805 | - | - | - | - | - |
Monthly Pension Recipient Statistics
Year 2026
| Month | Service Pension | Derivative Pension | Non-Pension |
|---|---|---|---|
| January | 118,678 | 32,519 | 72,380 |
| February | 119,043 | 32,478 | 72,050 |
| March | 118,938 | 32,594 | 71,875 |
| April | 118,878 | 32,656 | 71,802 |
| May | 118,983 | 32,752 | 71,674 |
| June | 120,361 | 32,882 | 71,583 |
| July | 120,578 | 32,986 | 71,483 |
| August | 120,649 | 33,081 | 71,408 |
| September | - | - | - |
| October | - | - | - |
| November | - | - | - |
| December | - | - | - |
Government Open Data
The data related to JHEV available on the Malaysia Open Data Portal is as follows:
HEALTH TREATMENT INCENTIVE RECIPIENT STATISTICS THROUGH JHEV
PENSION RANGE STATISTICS ACCORDING TO GENDER, SERVICE PENSION AND PUBLICATION PENSION
DEATH STATISTICS OF PENSION RECIPIENTS ACCORDING TO GENDER AND MONTH
HEALTH TREATMENT INCENTIVE RECIPIENT STATISTICS THROUGH JHEV
PENSION RANGE STATISTICS ACCORDING TO GENDER, SERVICE PENSION AND PUBLICATION PENSION
DEATH STATISTICS OF PENSION RECIPIENTS ACCORDING TO GENDER AND MONTH
